This privacy notice covers our main activities including our website manchesterwindowcleanersltd.co.uk. We describe here the data we collect from you when you engage with us.
These are our reasons for collecting it, what we do with it and what your rights are.
Who are we?
We are Manchester Window Cleaners Ltd., 0ffice 54, 275 Deansgate, Manchester, M3 4EL company registration number 08630944.
You can call us on +44(0) 7464 406082, or +44(0) 161 280 3540, or email us using info@manchesterwindowcleanersltd.co.uk.
We are the controller for the processing described in this privacy notice, and we are registered as a controller with the Information Commissioner’s Office (ICO) registration number ZB282448Z.
Purpose of processing
We process your personal data for a variety of purposes as set out in the table below, which also shows our lawful basis under UK data protection legislation (UK GDPR) for doing so.
| Purpose | Lawful Basis under UK GDPR |
|---|---|
| Managing your general enquiries | Our legitimate interests in responding to and managing your enquiry |
| Managing requests for a quote and managing your order (where you are the customer) | Taking the steps necessary to enter into a contract with you |
| Managing requests for a quote and managing your order (where your organisation is the customer) | Our legitimate interests in managing your quote request and managing your order |
| Managing our relationship with you once you become a customer | Performance of our contract with you |
| Managing our relationship with you once your organisation becomes a customer | Our legitimate interests in managing our contract with you |
| Direct Marketing Activity | Our legitimate interests in direct marketing our services to you or your organisation |
Where we are relying on our legitimate interests you are free to object to that at any time. In the case of direct marketing activity we will ensure that we cease to market our services to you should you object to our legitimate interests.
Data we collect
The table below gives information on the categories of personal data we process for each of the purposes shown above. We only collect the data required to fulfil each purpose, and if you do not supply the data required then we will not be able to deliver our associated services.
| Purpose | Categories of Data Processed |
|---|---|
| Managing your general enquiries | Name, company name (if applicable), contact details, location, message content |
| Managing requests for a quote and managing your order (where you are the customer) | Name, contact details, location, message content |
| Managing requests for a quote and managing your order (where your organisation is the customer) | Name, company name, contact details, location, message content |
| Managing our relationship with you once you become a customer | Name, contact details, contact history, payment records |
| Managing our relationship with you once your organisation becomes a customer | Name, company name, contact details, contact history, payment records |
| Direct Marketing Activity | Name, company name (if applicable), contact details |
Special category data
There are additional rules we must follow if we collect certain types of data known as Special Category Data, which includes information about your health and other sensitive
information. We do not process any such special category data about you.
How long do we keep your data for?
Where we are relying on our legitimate interests to process your data then we will keep your personal data until you object to our legitimate interests and we agree with your objection, or until the following default periods have elapsed after our last contact with you. We will retain your personal data by default for the following periods:
| Purpose | Maximum Retention Period |
|---|---|
| Managing your general enquiries | 7 years |
| Managing requests for a quote and managing your order (where you are the customer | 7 years |
| Managing requests for a quote and managing your order (where your organisation is the customer) | 7 years |
| Managing our relationship with you once you become a customer | 7 years |
| Managing our relationship with you once your organisation becomes a customer | 7 years |
| Direct Marketing Activity | 7 years or until you object |
Do we ever share personal data?
We will share your data if we receive a legitimate request from a law enforcement agency.
When you submit your personal data online your data is held by our partner who hosts our website.
If we are communicating with you via email or social media channels we will be sharing your personal data with those email and social media providers.
We also utilise external suppliers to provide a number of business support services. We always ensure that we have appropriate contracts in place to protect your rights when personal data are processed on our behalf by these third parties. There is further information regarding these suppliers in the “Where Do We Process Data?” section.
How do we keep your data secure?
We take sensible steps to keep your data secure and ensure we can uphold your rights and meet our obligations under UK GDPR:
• All data sent between your browser and our website are encrypted in transit,
• Access to personal data is role based: only those members of staff with a legitimate need will have access,
• Systems are password protected and multi-factor authentication is enabled where available,
• We maintain appropriate records of processing activities which record any data processors we use and we ensure that appropriate contracts are in place to protect your rights, that the processors take appropriate security measures to safeguard your data, and that any international transfers are done correctly under UK GDPR,
• We utilise appropriate technical and organisational measures to optimise the security of your personal data.
Your Rights
You have a number of rights relating to the processing of your data, if you would like to use them or have any questions then please contact us.
We won’t charge you for doing any of the following, however we may make a charge in the case of frequent repeat or unfounded requests:
• Awareness: You have the right to be fully informed about why and how we process your information. This privacy notice is intended to meet that requirement, but please do contact us if you have any questions,
• Access: You have the right to a copy of the data we hold about you
• Rectification: If you think some of the data we hold is wrong then you have the right to ask us to correct it,
• Erasure: You have the right to ask us to delete the data we hold about you. Where we are holding the data to fulfil a contract with you or your organisation then we will need to retain the data in accordance with the data retention requirements shown above,
• Restriction: You have the right to ask us to restrict the processing of personal data whilst we check its accuracy, if you think the processing is unlawful, if you believe we no longer need to process the data but you need us to store it due to pending legal claims, or when you object to our processing based upon our legitimate interests and we are assessing the validity of that,
• Object: Where we are processing your personal data based upon our legitimate interests you have the right to object to that. If your objection is valid (for instance in the case of any direct marketing activity) then we will stop processing your personal data for that purpose,
• Data portability: You can request a copy of your data in a digital format which you can then supply to another provider when we are processing your personal data under the lawful basis of performing a contract with you or because we have your consent,
• Automated decisions and profiling: You have the right, in certain circumstances, not to be subject to decisions based on automated processing (including profiling) if it has a significant or legal impact on you. This doesn’t apply if the processing is necessary to fulfil a contract with you, or if you have given us your consent to do so. We do not currently use any technology to make automated decisions about you.
Cookies – How do we use cookies on our website
We currently do not use any marketing or analytics cookies on our website, however should we decide that we will do we will always ensure that we obtain your consent before installing any non-essential cookies on your device.
What happens when I follow links to other sites?
If you follow a link from our site to another site then you should read the privacy notice on the other site prior to providing your data to them.
Where do we process data?
We primarily process data in the UK however we use partners to help us deliver our services, some of these services will mean that your personal data are transferred outside of the UK.
| Partner | Where do they process data? | What additional protections are in place to safeguard your rights if processing is based overseas |
|---|---|---|
| Website host (GoDaddy) | USA | Standard Contractual Clauses in place. |
| Payment provider (GoCardless) | UK | N/A |
Making a complaint
Please contact us at the above address. You can also contact the Information Commissioner’s Office (ICO) on their helpline 0303 123 1113 or online at www.ico.org.uk. If you should contact the ICO they will normally ask you to contact us first.
Certification & Accreditation
Let’s talk?
Talk to Simon today.
We cover window cleaning of residential and commercial premises across the city.
Office Address:
House Office 54, 275 Deansgate, M3 4EL.
We now offer franchising. Apply now?
Website design by Mahon Web & Design.
Would you like to start your own window cleaning business but don’t know where to start? Then let us at Manchester Window Cleaners Ltd help you become your own boss.
The first and most important question is, what can I earn as a window cleaner?
A typical window cleaner working hard could expect to earn: between £250 – £300 a day. This works out somewhere in the region of £30 – £50 per hour.
Exactly what you earn depends on YOU.
The difference with our franchise model is we have removed all barriers to entry. The only thing you need is a supply of water as the rest of it can be taken care of.
We charge 30% of your turnover per month (£395 per month minimum) to take care of you and supply you with as many customers as you need. This fee covers all ongoing support and marketing, taking away all the stress from you.
For further details or to discuss any aspect of our franchise package
please give us a call on 01612803540 or email to
info@manchesterwindowcleanersltd.co.uk.